Privacy Policy

1.1 End Customers

LIQUIDMIND® provides various Business Services to our Business Users, which include in-person or online checkout payment processing. When acting as a service provider — also referred to as a data processor — for a Business User, we process End Customer Personal Data in accordance with our agreement with the Business User and their lawful instructions.

Business Users are responsible for ensuring that the privacy rights of their End Customers are respected, including obtaining appropriate consents. If you're an End Customer, please refer to the privacy policy of the Business User you're doing business with.

a. Personal Data we collect about End Customers

Transaction Data. We receive your Transaction Data if you make payments to, receive refunds from, or otherwise transact with our Business User.

Identity/Verification Information. LIQUIDMIND® may use 3rd party verification and fraud prevention services to verify Personal Data about you, such as your authorisation to use a particular payment method.

b. How we use and share Personal Data of End Customers

We may use End Customers' Personal Data to provide our Business Services, including payment processing, accounting, fraud detection, and identity verification services.

1.2 Representatives

We collect, use, and share Personal Data from Representatives of Business Users to provide our Business Services.

Identification Information. We need your contact details — name, postal address, telephone number, and email — to fulfil our Financial Partner and regulatory requirements, verify your identity, and prevent fraudulent activities.

1.3 Visitors

When you browse our Sites, we receive your Personal Data either provided directly by you or collected through our use of cookies and similar technologies.

Personalisation. We use data from cookies to measure user engagement, improve navigation, and customise your experience.

Advertising. Where allowed by applicable law, we use and share Visitors' Personal Data with third parties to advertise and market our Services.

Engagement. We use information collected about your devices to provide opportunities for further interactions such as chatbot interactions.

Online Activity

Depending on the Service used, we may collect information related to the devices and browsers you use across our Sites and third-party websites, usage data including IP address, language preference, time spent on Sites, pages visited, links clicked, and payment methods used.

Communication and Engagement

We collect information you share through support tickets, emails, or social media. If you respond to surveys from LIQUIDMIND®, we collect your email address, name, and any other data you include. We also collect your engagement data such as registration and attendance at LIQUIDMIND® events.

Legal Bases

For purposes of the General Data Protection Regulation and other applicable data protection laws, we rely on the following legal bases:

Contractual and Pre-Contractual Business Relationships — We process Personal Data to enter into business relationships and fulfil contractual obligations, including account management, payment processing, and billing.

Legal Compliance — We process Personal Data to verify identities and comply with AML, KYC, and financial reporting obligations.

Legitimate Interests — We process Personal Data for fraud detection, security, improvement of Services, and analysis.

Consent — We may rely on consent to collect and process Personal Data. You have the right to withdraw consent at any time.

Substantial Public Interest — We may process special categories of Personal Data when necessary for reasons of substantial public interest consistent with applicable law.

Your Data Protection Rights

Depending on your location and subject to applicable law, you may have the following rights:

• The right to request confirmation of whether LIQUIDMIND® is processing Personal Data associated with you
• The right to request rectification or update of your Personal Data
• The right to request erasure of your Personal Data in certain circumstances
• The right to request restriction of use of your Personal Data
• The right to data portability
• The right to withdraw consent
• The right to object to processing based on legitimate interests
• The right not to be discriminated against for exercising these rights
• The right to appeal any decision by contacting our DPO at support@liquidmind.ai

India

In some cases, and as permitted under the DPDPA, we may rely on "legitimate use" as a legal basis. You may be asked to consent to the collection and processing of your Aadhaar number by LIQUIDMIND® India Private Limited. This is purely voluntary — you may provide other identification documents instead and will not be denied service for not submitting Aadhaar details.

For questions or complaints about processing of your Personal Data in India, contact our grievance officer at support@liquidmind.ai.

United States

If you are a consumer located in the United States, we process your personal information in accordance with US privacy laws, including the CCPA, Colorado Privacy Act, Connecticut Act, Florida Digital Bill of Rights, Montana, Oregon, Texas, Utah, and Virginia privacy laws.

Your rights include: the right to know, the right to opt-out from sale or sharing, and the right to limit use of Sensitive Personal Information. LIQUIDMIND® honors the Global Privacy Control (GPC) opt-out preference signals.

To submit a request, contact us using the methods described in the Contact Us section.